Here are answers to frequently asked questions about trading on Findex Trade
The methods available for funding your account are by cryptocurrency (Bitcoin, Ethereum and Litecoin and many more). We do not accept Fiat on our trading platform as we are fully a cryptocurrency organisation.
Bitcoin deposits need to be confirmed by Blockchain once for you to receive the funds. This can typically take 1-3 hours. Please check back after some time. If you still feel there is a problem please contact support
Once you upload your documents for validation, we will review and process your account with a status of acceptance or decline. You will receive an email immediately to that effect.
Yes. As a decentralized cryptocurrency exchange, Findex Trade is one of the safest and trusted cryptocurrency signal startups, we provide 2fa security and one phrase security system.
On your dashboard, follow the Security menu and click on the 2FA option. Get your account ready to scan a QR code.
You will need to choose a 2FA app to set up the access with. This can be Authy or Google Authenticator which can be downloaded from Appstore and Playstore
We aim to approve your account on the same business day. In some rare cases, it can take 24 hours/next business day.
Findex Trade is dedicated to providing a variety of cryptocurrencies for trade based on the prevailing price and fluctuations.
We are currently working on that and can assure you we would be trading tokens very soon on Findextrade.
The API used for third party trades allows access into your trade area only. The third party is completely and securely restricted from account operations such as deposit and withdrawal of funds.
Stop-loss and take-profit work in pretty much the same way but their levels are determined differently. Stop-loss signals serve the purpose of minimizing the expenses of an unsuccessful trade while take-profit orders provide traders with an opportunity to take the money at the peak of the deal.
Our margin rules are the following:
Trade problems should be reported by opening a ticket. In that ticket, please include the position ID of the problem trade.
For Identity verification, we will be able to accept ONE of the following; (Passport, Drivers License, National Identity Card)
Signing up on Findextrade is easy. Just click on the Create Account and fill in the required details. A code will be sent to your email address for validation. Check your Inbox or Spam folder for the code to validate your account
The demo account is already activated and can be accessed once you complete your account registration. You do not need to fund your account before you start trading on the demo account.
To withdraw from your balance, you will have to provide a wallet address (Bitcoin, Bitcoin cash, Ethereum, Litecoin, Dash and other cryptocurrency).